Last updated November 11, 2026
Draft notice: this document is awaiting review by an attorney and may change before launch.
Account details: your name, email address, phone number and password (stored securely, never in plain text).
Visit details: the address you give for a visit, the meal you ask for, times, ratings and tips.
Chef details: a profile photo, specialties, phone number, and results of HomeHelp's screening checklist.
Customer ID photo: customers upload a photo of a government ID before they can book, so HomeHelp can confirm who is requesting a visit in a chef's home. Only HomeHelp administrators can see it, and it is stored securely and kept on file for safety and record-keeping.
Chef ID photo: applicants may upload a photo of a government ID so HomeHelp can verify identity. Only HomeHelp administrators can see it, and it is stored securely and kept on file for safety and record-keeping.
Location: when a chef taps On the way, the chef's phone shares its live location with that customer only, until the chef arrives. Location is not tracked at any other time, is deleted when the visit moves on, and is used only to show arrival time. Your home address is turned into map coordinates with OpenStreetMap's search service and is shown only to your chef after they accept. Map pictures come from OpenStreetMap.
Messages: messages between a customer and their chef during a visit are stored, so HomeHelp can review them if there is a safety report or dispute. Phone numbers are not shared through the app.
Safety information: reports, check-in answers and, only when someone presses Emergency, their live location.
Payment details are collected and stored by Stripe. We keep only the card brand and last four digits so you can recognize your saved card.
To match customers and chefs, run visits, take payment, send you notifications and emails about requests and visits, keep people safe, and prevent fraud.
A chef sees only the general area of your request until they accept it. After they accept, they see your exact address, name and rating. Customers see their chef's name, photo and rating.
Stripe processes payments. Our email provider delivers messages. Our hosting provider stores the data.
In an emergency, or when the law requires it, we may share information with emergency services or authorities.
We do not sell your personal information.
We keep your account while it is active and keep records of visits and payments as long as needed for taxes, safety and legal reasons. To ask us to delete your account or data, contact us below.
Connections are encrypted, passwords are hashed, and access to administration is limited. No system is perfectly secure, so please use a strong, unique password.
HomeHelp is not for anyone under 18, and we do not knowingly collect information about children.
Family First (doing business as HomeHelp), Palatine, Illinois. Email: rossul119@gmail.com.