Tell us what you want cooked, your address and when. A nearby, ID-checked home chef accepts, comes to your kitchen and cooks with the groceries you have ready. You pay by card after the visit.
$22 an hour, billed for the hours you choose (1 to 3). Groceries are not included: please have the ingredients ready. Tips are optional and 100% goes to your chef. Your card is charged only after the visit.
Every chef is approved by HomeHelp after an ID check and a search of the public sex-offender registry. Some chefs also earn a Verified mark by completing extra screening with an independent company. You can ask for Verified chefs only when you book. No screening is a guarantee, so please use the safety tools in the app.
No. In an emergency call 911 first. The SOS button in the app tells HomeHelp too, but it is not a replacement for emergency services.
When your chef accepts, you get a 4-digit PIN. Give it to your chef when they arrive. It confirms the right person is at your door before the visit starts.
You can cancel before a chef accepts, and after they accept as long as they have not tapped On the way. Please cancel as early as you can. HomeHelp may add cancellation fees in the future and will tell you in the app first.
Tell us about every allergy and dietary need in the request notes, and tell your chef again in person before cooking starts. Chefs cook with the ingredients you provide and cannot guarantee a meal is free of any allergen.
HomeHelp is not responsible for damaged, lost or stolen items and does not offer refunds or compensation for property. Please put valuables, jewelry, cash and anything expensive away while a chef is in your home.
Menu, then Payment records. You can view, print or email any receipt and download all payments as a spreadsheet.
Yes. After a visit tap Save to My chefs. Next time choose Request on your saved chef. They get the first few minutes to accept, then other chefs are alerted if they cannot.
Chats stay inside HomeHelp for everyone's safety. Visits arranged outside the app have no start PIN, SOS or safety tools, receipts or ratings.
Menu, then Become a chef. Accept the contractor agreement, tell us what you cook, add your photo and ID, and set up payouts with Stripe. You keep 89% of each job and 100% of tips. You are an independent business and responsible for your own taxes.
On the log in screen tap Forgot your password and we will email you a reset link.
Menu, then Account settings. You can download your data or close your account there. Closing erases your personal details; visit and payment records are kept without your name.
Open HomeHelp, then Menu, then Help, and send us a message. Family First (doing business as HomeHelp), Palatine, Illinois. Email: rossul119@gmail.com.