Safety, said plainly.
You are inviting someone into your home. Here is everything we do, and what we cannot promise.
What we do
- ID check
- Every chef uploads a government ID. HomeHelp reviews it before the chef can accept a job. ID photos are stored encrypted.
- Registry search
- HomeHelp searches the public sex-offender registry for every chef before approval.
- Verified chefs
- Chefs may pay for an extra screening with an independent company. Those who pass get a Verified mark, and you can request Verified chefs only.
- Customers are checked too
- Customers also upload an ID and are cleared before they can book.
- Start PIN
- Your chef needs the 4-digit PIN from your app to start the visit.
- Live arrival map
- While the chef is on the way, you see them approach on the map.
- SOS button
- During a visit, one tap alerts HomeHelp and shares the booking details.
- Check-ins
- The app checks in during longer visits so you can tell us if anything is wrong.
- Private chat
- Customers and chefs message inside the app. Phone numbers stay private.
- Ratings and blocks
- Rate every visit. Block anyone you do not want to be matched with again.
What we cannot promise
- No screening is a guarantee. Checks reduce risk. They do not remove it.
- HomeHelp is not an emergency service. In an emergency, call 911 first.
- We are not responsible for damaged, lost or stolen items. Please put valuables, jewelry, cash and anything expensive away while a chef is in your home.
- Allergies: tell us in your request and tell your chef in person. Chefs cook with the ingredients you provide and cannot guarantee a meal is free of any allergen.
Questions about safety?
Use the Help tab in the app or read the help page.